Karen has been with us for over 10 years, and in that time she has worked in most departments. One of the many changes Karen has seen as one of our longest-serving members of the office staff is our transition to the PDA system for paperless work and job-sheets, which has made a big difference to everyone’s roles.

Now heading up the testing support team, Karen is responsible for allocating the work to the test technicians, managing the computerised certificate system, scheduling remedial work and liaising with customers

"I enjoy my job, especially seeing a contract through to the end knowing that the customer is happy. I have been here for 10 years and intend to stay until I retire."

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