Help Desk/ Sales Office Customer Liaison Co-Ordinator

Looking for something which will stimulate you, keep you busy and lots of fun too? Do you see yourself as a confident person with an outgoing nature able to maintain a high level of accuracy whilst encouraging others to do the same? If so this could be the ideal move for you.

Working within a vibrant open plan sales office you will manage the calls coming in from our existing customers and our National Network of Field Engineers. This is a varied role where no two days are the same, therefore the ability to keep focused and manage whatever comes your way with a smile is essential!

The business is well established and rapidly expanding offering development and promotion prospects with a variety of training options and career paths open for the ambitious.

The key aspects of the job are:

  • First point of contact for customers and engineers alike.
  • Answering the telephone in a professional manner.
  • Dealing with customer call outs and enquiries, taking ownership of any issues and seeing them through to resolution.
  • Building relationships with Clients and Engineers.
  • Pricing works for engineers via the SAGE CRM system.
  • Allocating engineers call outs via SAGE CRM to their devices.
  • Ensure that all work allocated to your team is fully completed within the allotted time frame.
  • Updating the SAGE CRM database with call information.
  • Helping manage workflow for your engineers team to ensure job completion times are met and customer satisfaction.

You will need to have experience of working in a busy sales office with good telephone and admin skills including word and excel.

To apply please forward your CV along with a paragraph or two on why you feel this is the job for you and why you feel you are the ideal candidate for the role. Apply here.

Salary: £15,000 to £18,000 Basic

“Come and work for a company who will not only notice but reward your effort and results.”